
The first thing to do in ALL instances is contact us first before doing anything!
You may return a faulty item any time up to the end of the seventh working day from the date you receive the ordered goods. Once we have received the item and established a defect, a full refund, replacement or exchange for an alternative item of the same value or greater will be offered. If the 'exchange' item is of a greater value than the returned item, any difference must be paid to us before that item is shipped.
If the returned item is not found to have a fault, the item will be returned to you at your own cost. A payment must then be made to us to cover the cost of the postage before the item is returned to you.
An item may be returned to us for a refund any
time up to the end of the seventh working day from the date you receive
the ordered goods. Returned items will be subject to a 20% handling
charge plus postage and transaction costs. The balancing payment due to
you will be made within 30 days of us receiving the returned item
PROVIDED THAT the goods in question are returned by you and received by
us in the condition they were in when delivered to you and their
original packaging is undamaged. If you do not return the goods that
were delivered to you or do not pay the costs of delivery, we shall be
entitled to deduct the direct costs of recovering the goods from the
amount to be re-credited to you.

Please remember to include your Order ID # when contacting us about returns.